Frequently Asked Questions Q. Will this really work for me? A. Nothing works for 100% of the population, 100% of the time. Anyone who says they have something that does so is being untruthful. Because we can't guarantee your skin is going to improve by using our products, we provide you with a 120 day money back guarantee period so you can test them for yourself. Ginalé, through the use of our client base, has been proven to be very effective and gentle. Not only can it be used by anyone of any age or skin type, but there is more than an excellent chance you can see similar results for yourself. Q. How soon will I see results from using the products? A. Our products are derived from naturally-based ingredients which allow them to work by healing, hydrating, and renewing your skin to its most healthy and vibrant state possible. We routinely get clients reporting back to us that they started seeing positive changes in their skin in as few as seven days, however those types of quick results can't be guaranteed. You should notice improvements in the look and feel of your skin within 4-8 weeks and with continued use. Q. Are there any risks or side effects to using your product line? A. If used as directed, there are no long-term or adverse risks/side effects that can occur while using our products. However, if not used as directed, some users may experience mild irritation or redness. Q. How often do I use the Ginalé products? A. We recommend that you use the products daily as instructed on their labels, starting your day off right by cleansing, nourishing, and moisturizing your skin. Then again at night to allow a greater restorative effect, preparing your skin for the harsh effects of stressful elements you will encounter during the day. Q. How soon will I receive my order? A. The delivery date of your order will depend on which method of delivery you have selected during the checkout process and where we are shipping to (i.e. USA or International). If a backorder situation exists, you will be contacted directly by our shipping department. Q. I have sensitive skin, are the Ginalé products safe to use? A. Yes. Our products are sulfate-free and completely compatible with all skin types. We have never tested our products on animals... as they are safe and natural we do not need to! Q. How long will my supply last? A. Your supply will last approximately 60 days when the products are used as instructed. We do not have auto-ship programs as we don't believe in them. Q. Where can I purchase your products and do you ship outside of the USA? A. Our complete line of Ginalé products are exclusively available to be purchased online on our site at this time. However, we are able to ship our products worldwide to any destination. Q. Is it safe to order my product online? A. Absolutely! Our merchant processor, Authorize.net, is the premier choice of businesses selling their products and services online. They have an excellent track record of safety and security for online purchases, without even one incident in their operational history. Authorize.nets secured and approved merchant process is noted by a yellow lock at the bottom or top of the page during your order. Using the latest encrypting technology ensures a safe and secure transaction you can feel good about. Q. Do you have customer support specialists readily available to help me? A. Yes, definitely! We have customer support specialists standing by to serve you. All you have to do is call 1-877-627-9489 - USA Only / 1-814-297-7676 - International, we are available Monday - Friday 6 am to 11 pm EST and Saturday 10 am to 6 pm EST for your convenience. We will be happy to answer any questions that you have and assist you. We also utilize a customer support ticket system which you can Click Here to access. We answer these requests during the same business hours above. Every request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.